We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept exchange, return or refund applications within 30 days from the date the item is delivered (subject to the order tracking record).

Please send an email to contact@orantek.nl  and include the following information:

1. Your order number

2. The item name and quantity you want to return.

3. Reasons why you want to return the item (items).

4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orantekcontact@gmail.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

•  We provide the return warehouse address according to the specific item and shipping address.

•  You pack the items and send the confirmation email to us.

•  The courier picks up the package from your place.

•  Our warehouse receives returned items and sends the confirmation.

•  We examine the returned items.

•  We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 30 days of receiving;

2. To be eligible for a return, The bike/Ebike Must NOT be assembled

3. Box must be sealed and unopened;

4. Customer pays to ship both ways (Original shipping cost is withheld from refund);

5. Subject to up to a 25% restocking fee (this is withheld from refund);

6. E-bikes & E-scooters that have been Registered in the Buyer's Name officially CAN NOT be returned;